Legal

Our Privacy Policy

Last Updated: September 2024

At Creative Emm, we take our responsibilities under data protection and privacy laws very seriously. This Privacy Policy aims to inform you clearly about how we collect, use, and disclose your personal information when you use our websites, applications, and other online products and services, including www.creativeemm.com and all related subdomains and online and offline services linked to this Policy.

01

Who We Are

Creative Emm, a marketing agency based in Pakistan, is committed to protecting your personal information. Our headquarters are located at Phase 5, D.H.A, Karachi, Pakistan.
02

Purpose of This Privacy Policy

p>This privacy policy provides information on how we, as the data controller, collect and process your personal information through your use of this website, including any data you provide through forms on the website or collected via cookies or similar tracking mechanisms.

This website is not intended for children, and we do not knowingly collect data relating to children.

Please read this privacy policy together with any other privacy policies or fair processing policies we may provide on specific occasions when we are collecting or processing personal data about you, to ensure you are fully aware of how and why we are using your personal information. This policy supplements other notices and privacy policies and is not intended to override them.

Note: We process certain information on behalf of our customers, where our customer is the data controller and we are the data processor. Our processing of personal information as a data processor is subject to our applicable agreements and data protection terms with that customer, and not covered in this Policy. If you have any questions about a customer’s privacy practices, please contact the applicable customer.

03

How We Collect Your Personal Information

We collect your personal information when you browse our website or engage with us, such as by completing our Contact form. We also collect information automatically when you browse our website, including technical information (such as your IP address) and information about your activities on our website (such as which pages you visit, the duration of your visit, etc.).
04

Types of Personal Information Collected and Purposes

Data You Provide:
  • Name
  • Email address
  • Phone number
  • Company name
  • Job Title
  • Service required
  • Any other information you provide us through a form on this website
We use this information for legitimate business interests, such as:
  • To contact you following a request you made using a form on this website.
  • To provide our products and services.
  • To send you marketing emails about our services, events, or other information which we think you may find interesting.
Information We Collect About Your Use of the Website:
  • Technical information (including your IP address and information related to your browser and/or device).
  • Information related to your interactions with our website (including the URLs of pages you have visited, session duration, and the referring and exit websites).
  • Information from cookies and similar technologies as described in Section 6.

We use this information to understand how you interact with our website and to enhance your experience. In certain cases, we rely on your consent (e.g., where you actively agree to a specific use of your personal data). We may also disclose your data in the event of a company merger or acquisition, or as necessary for legal proceedings.

05

International Transfers

p>Your personal information may be transferred by us or our trusted third-party service providers outside of the regions it was initially collected. In particular, your personal information may be transferred to other entities within our Group to achieve the purpose for which you initially provided your personal information to us.

In such cases, we ensure controls are in place to protect it, in accordance with the highest applicable data protection and privacy standards and legislation. This includes the use of the EU/UK Standard Contractual Clauses, where applicable.

06

Cookies, Similar Technologies, and Online Advertising

Data You Provide:
  • Name
  • Email address
  • Phone number
  • Company name
  • Job Title
  • Service required
  • Any other information you provide us through a form on this website

We use this information for legitimate business interests, such as:
  • To contact you following a request you made using a form on this website.
  • To provide our products and services.
  • To send you marketing emails about our services, events, or other information which we think you may find interesting.

Information We Collect About Your Use of the Website:
  • Technical information (including your IP address and information related to your browser and/or device).
  • Information related to your interactions with our website (including the URL of the pages you have visited, the duration of your sessions, and information related to the websites you came through and the methods used to exit our site).
  • Information from cookies and similar technologies as described further in Section 6.

We use this information to understand how you use our website and enhance your experience on it. In specific circumstances, we also rely on the lawful basis of consent (e.g., where you actively agree to a specific use of your personal data). We may also disclose your data in the context of a merger or acquisition of the company, or to process your data for use in legal proceedings.

07

Security and Storage of Your Information

We have implemented appropriate security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of your personal information. However, no method of transmission over the internet or electronic storage is absolutely secure.
08

How We Disclose Information We Collect

We disclose the information we collect from and about you for the following business and operational purposes:

SERVICE PROVIDERS: Third parties that perform services on our behalf, such as billing, payment processing, advertising, web and other analytics, data storage and processing, customer support, security, and fraud prevention.

AFFILIATES: For the purposes described in this Policy.

LEGAL REASONS: If required by law or legal process, or to protect the rights, property, or personal safety of Creative Emm, our customers, or others.

BUSINESS TRANSFERS: In the event of a sale, transfer, merger, reorganization, dissolution, or similar event involving our business.

OTHER UNAFFILIATED THIRD PARTIES: For integration, co-marketing, and other coordinated efforts.

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09

How Long We Keep Your Information

We retain your personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, including for legal, regulatory, tax, accounting, and reporting requirements, resolving disputes, enforcing agreements, and fraud prevention.
10

Other Websites

Our privacy policy does not apply if you follow a link from our site to another third-party website. We are not responsible for the handling of your personal information on any third-party websites, which will have their own privacy policies.
11

Questions or Complaints

If you have any questions or complaints regarding how we use your personal information, please reach out to us via email at hello@creativeemm.com. We will do our best to address and resolve your concerns.
12

Updates

We may update this Policy from time to time at our sole discretion. You can check if the Policy has changed since your last review by looking at the “Last Updated” date at the top of this webpage. We encourage you to review this Policy periodically for updates and changes. Your continued use of the services after any changes to this Policy are in effect constitutes your acceptance of the revised Policy.

For any further inquiries or concerns regarding this privacy policy, please reach out to us at hello@creativeemm.com.