Effective Date: January 1, 2025

Privacy Policy

1. Introduction

Creative Emm LLC ("Creative Emm," "we," "our," or "us") is committed to protecting your privacy and ensuring transparent data practices across our digital platforms, websites, and services. This Privacy Policy explains how we collect, use, store, and protect your information.

This policy is aligned with:

  • US Consumer Protection Act
  • U.S. Federal Trade Commission (FTC) privacy regulations
  • CAN-SPAM Act (for email communication)
  • COPPA (where applicable)
  • GDPR (for international/EU-based users)
  • UN Global Compact principles on responsible digital conduct
  • IRS data handling expectations (for required business records)

This Privacy Policy supersedes all prior versions and applies to all websites and services owned by Creative Emm LLC.

2. Information We Collect

We collect information to deliver design, branding, website, content, and digital creative services effectively.

2.1 Personal Information You Provide

This includes:

  • Name, email, phone number, company name
  • Project briefs, creative requirements, and onboarding details
  • Billing information (processed securely via third‑party payment processors)
  • Files, assets, or documents shared for design services

2.2 Automatically Collected Information

Collected through cookies, analytics tools, and server logs:

  • IP address and device identifiers
  • Browser type, operating system
  • Pages visited, time spent, referring URLs
  • Interaction behavior (scrolls, clicks, navigation)

Collected via:

  • Google Analytics
  • Meta Pixel
  • LinkedIn Insights Tag
  • Hosting/CDN partners (e.g., Cloudflare)

2.3 Information from Third‑Party Sources

May include:

  • Lead data from platforms like Bark, LinkedIn, or similar
  • Public social media information
  • Advertising or analytics partners

3. How We Use Your Information

Your information is used for legitimate business purposes, aligned with our Operating Agreement and U.S. regulations.

We use information to:

  • Deliver branding, design, UI/UX, website, and digital creative services
  • Manage client accounts, communications, and support
  • Personalize website experience and optimize performance
  • Improve service quality and user experience
  • Run legally compliant remarketing ads
  • Prevent fraud and enhance cyber‑security
  • Comply with state and federal business regulations

We do not sell personal data.

4. Legal Bases for Processing (GDPR for International Users)

For EU/EEA clients and visitors, processing is based on:

  • Contractual necessity (project fulfillment)
  • Legitimate interest (analytics, UX improvement, fraud detection)
  • Consent (non‑essential cookies, marketing)
  • Legal obligation (tax records, invoicing compliance)

5. How We Share Your Information

We only share information with trusted partners when necessary to operate our services.

5.1 Service Providers

Includes, but is not limited to:

  • Hosting and cloud providers
  • Analytics and performance tools
  • Payment processors
  • Collaboration tools (e.g., Figma, Adobe Cloud, Notion)

5.2 Legal or Compliance Requirements

Information may be disclosed if required by:

  • Wyoming state law
  • IRS/financial regulatory obligations
  • Law enforcement or subpoena
  • To prevent fraud or protect platform security

5.3 Business Operations

We may share anonymized or aggregated data for:

  • Service improvement
  • Marketing analytics
  • Industry benchmarking

No personally identifiable information is sold or traded.

6. Data Retention

We retain personal and project‑related data for:

  • As long as necessary to deliver services
  • Up to 7 years for legally required business, accounting, or IRS‑related records
  • Shorter periods for analytics data, depending on provider policies

Files provided for design or branding projects may be retained for project continuity unless deletion is requested.

7. Data Security

We implement multiple security safeguards, including:

  • Encrypted communication (HTTPS/TLS)
  • Secure cloud storage and access controls
  • Multi‑factor authentication for internal systems
  • Regular monitoring for breaches or unauthorized access

Despite strong measures, no digital system is 100% secure.

8. International Data Transfers

As a U.S.-based LLC, your information may be stored or processed in:

  • The United States
  • Secure data centers operated by third‑party providers

We follow GDPR safeguards for EU user data, including Standard Contractual Clauses where applicable.

9. Your Rights

Depending on your region, you may have rights to:

  • Access your information
  • Correct or update inaccurate data
  • Request deletion (where legally permissible)
  • Withdraw consent for marketing or cookies
  • Request a copy of your data

EU users also have the right to restrict processing and portability.

All requests can be made via email.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from minors.

11. Email & Communication Compliance

We comply with:

  • CAN-SPAM Act for email rules
  • Opt‑in requirements for marketing emails
  • Honest sender identification and unsubscribe options

12. Third‑Party Links

Our website may contain external links. We are not responsible for the privacy practices or content of third‑party websites.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will reflect a new "Effective Date." Continued use of our website constitutes acceptance of the revised policy.

14. Contact Information

For privacy‑related questions or data requests:

Creative Emm LLC

Principal Office: 30 N Gould St, STE R, Sheridan, WY 82801

Email: hello@creativeemm.com